House Guidelines

While we navigate Ontario Covid restrictions heading into autumn, our top priority remains keeping our family, staff and guests healthy and safe. Twisted Lemon has, and will always be a safe space, both figuratively, and literally.

Please be understanding and respectful that there are food items we simply can’t source right now. Our goal is to provide you with the BEST Twisted Lemon dining experience we can under these exceptional circumstances.

You will be asked to provide a credit card with your reservation booking / and to takeout order. Credit cards are only charged if you do not show up for your reservation, or don’t show up for your takeout order. Our cancellation policy is $50/per person if you cancel within 24 hours of your reservation and we cannot re-book the table, or if you do not show up for your reservations. All cancellations outside of the 24h period = nothing is charged to your card. Please respect why we must do this.

Temporary Gift Certificate Redemption Policy:
Due to the overwhelming restrictions placed on the hospitality industry, gift certificate redemption is temporarily limited to $100 maximum per table/take-out order.
You are welcome to use your GC’s for Take-Out Food Orders to the same $100 total.

As per government guidelines, you will need to wear a mask when you are not seated at your table. If you don’t bring a mask with you, we will have masks available for purchase at (our cost) $1.50 each. We will be rigorously sanitizing, wiping & disinfecting high-touch surfaces and we will have sanitizer at each entrance. We ask that you please refrain from congregating at the front door / host stand and maintain physical distancing guidelines.

MOST OF ALL we want you to be able to enjoy your TL Dinner!

On our end, we are going to err on the side of caution, to ensure we do things as ‘right’ as we possibly can. We’re going to continue to adapt and evolve as we go. THANK YOU for being here, for your good humour and patience, and for your ongoing support of Twisted Lemon.

Please keep supporting your local restaurants and small businesses. We could not, and would not do it without you.

With love and gratitude, Chef Dan, Laurie and the Twisted Lemon Family.

www.twistedlemon.ca
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